Bookings Policy
Bookings Policy concerning delivery and returns, as well as refunds and cancellation.
Payment Flow and Delivery Policy
Once your order has been submitted, you will be contacted by either email/telephone/text message to confirm the successful receipt of the order. This initial contact will provide an approximate time of delivery on the chosen date of delivery.
Tiger Skip Hire will endeavour to meet this stated delivery time, but the company will not be held responsible for any delays caused by circumstances beyond our control. Such circumstances could include adverse weather or traffic conditions. In the event of such circumstances, Tiger Skip Hire will contact customers to advise of potential delays and rescheduled delivery times. Under normal circumstances, Tiger Skip Hire will aim to meet its approximate delivery time within a window of 5 to 8 hours. Outside this time frame, and if no rescheduling agreement has been with our Sales Office, our customers may reserve the right to cancel the delivery and request a refund, however, we will not be liable for any further loss caused by late delivery.
All Customers must ensure that the necessary minimum space and access required to position the size of skip they have ordered is available at the delivery site. Failure to provide a safe, adequate location to site the skip will result in cancellation of the delivery and a wasted journey charge shall be applied.
If at any time the delivery date or time of an order needs to be changed to suit a customer’s requirements then please contact our sales office on 01924 494964 at least 24 hours prior to the scheduled delivery time.
All orders will require a signature on delivery in order to comply with Environment Agency Duty of Care Waste Transfer Regulations. However, if you are unavailable at time of delivery, we may be able to sign on your behalf. A VAT invoice/reciept will be sent to the delivery address on day of delivery, but if necessary can be forwarded to an alternative postal address if prior notification is made to our sales office.
Refund / Cancellation Policy
One clear working day’s notice is required to terminate the hiring of the Skip
Orders cancelled by 15.00 on the working day prior to scheduled delivery date will be refunded in full. Order cancellation must be confirmed by telephone or via email with our sales office.
Email: tigerskiphire@yahoo.com
Orders cancelled after 15.00 on the working day prior to scheduled delivery date will be subject to a 30% cancellation fee on the hire price. Skip road licence fees paid to the appropriate councils will be non-returnable.
No refund will be payable once the skip has been delivered to the scheduled address.
Our Skips
We have 4 sizes of skip available to hire: 2 yards, 3 yards, 4 yards & 8 yards.
-
How big are your skips?
We offer four different sizes of skip: 2 yards, 3 yards, 4 yards & 8 yards. A 2-yard skip holds around 20 bin bags, a 3-yard skip holds around 30 bin bags, a 4-yard skip holds 40 bin bags, and an 8-yard skip holds up to 80.
-
Are there any extra charges for certain items?
Yes, we charge extra to dispose of certain types of rubbish, such as tyres, refrigerators and plasterboard. tyres - £5 each, fridges/freezers - £100 each and plasterboard - Ring for cost. We can't currently accept dangerous and toxic waste such as asbestos, gas canisters/bottle and hazardous chemicals.
-
How long can you keep the skip for?
You can keep your skip for up to 14 days.
-
How do I arrange delivery and collection?
You can select your delivery date on our contact form, or you can just give us a call and we will be happy to help.
-
Can a skip be overloaded?
Please do not overload our skips. It is dangerous to do so and will incur further charges. Level loads only.
-
How much does a skip cost?
The prices vary depending on road permits, types of waste and the size of the skip. Please call us for more information.
-
Do I need a permit for my skip?
If your skip is on your driveway or your private property (eg. garden), you do not need a permit and there are no additional charges. Please note we DO NOT issue road permits - if you need a permit, please contact your local council to arrange your own permit.