Bookings Policy concerning delivery and returns, as well as refunds and cancellation.
Payment Flow and Delivery Policy
Once your order has been submitted, you will be contacted by either email/telephone/text message to confirm the successful receipt of the order. This initial contact will provide an approximate time of delivery on the chosen date of delivery.
Tiger Skip Hire will endeavour to meet this stated delivery time, but the company will not be held responsible for any delays caused by circumstances beyond our control. Such circumstances could include adverse weather or traffic conditions. In the event of such circumstances, Tiger Skip Hire will contact customers to advise of potential delays and rescheduled delivery times. Under normal circumstances, Tiger Skip Hire will aim to meet its approximate delivery time within a window of 5 to 8 hours. Outside this time frame, and if no rescheduling agreement has been with our Sales Office, our customers may reserve the right to cancel the delivery and request a refund, however, we will not be liable for any further loss caused by late delivery.
All Customers must ensure that the necessary minimum space and access required to position the size of skip they have ordered is available at the delivery site. Failure to provide a safe, adequate location to site the skip will result in cancellation of the delivery and a wasted journey charge shall be applied.
If at any time the delivery date or time of an order needs to be changed to suit a customer’s requirements then please contact our sales office on 01924 494964 at least 24 hours prior to the scheduled delivery time.
All orders will require a signature on delivery in order to comply with Environment Agency Duty of Care Waste Transfer Regulations. However, if you are unavailable at time of delivery, we may be able to sign on your behalf. A VAT invoice/reciept will be sent to the delivery address on day of delivery, but if necessary can be forwarded to an alternative postal address if prior notification is made to our sales office.
Refund / Cancellation Policy
One clear working day’s notice is required to terminate the hiring of the Skip
Orders cancelled by 15.00 on the working day prior to scheduled delivery date will be refunded in full. Order cancellation must be confirmed by telephone or via email with our sales office.
Orders cancelled after 15.00 on the working day prior to scheduled delivery date will be subject to a 30% cancellation fee on the hire price. Skip road licence fees paid to the appropriate councils will be non-returnable.
No refund will be payable once the skip has been delivered to the scheduled address.
We have 4 sizes of skip available to hire: 2 yards, 3 yards, 4 yards & 8 yards.